Making citizen services more accessible through AI.
An AI-powered WhatsApp assistant designed to guide citizens through information and complaint submission workflows.
Platforms · WhatsApp
How it works.
The workflow demonstrated by the project, step by step. This represents the demonstrated workflow, not a production deployment.
- 01
Citizen starts a conversation
A user opens WhatsApp and starts a conversation with the assistant.
- 02
AI assistant provides guidance
The assistant explains the process and offers a set of guided options.
- 03
Citizen submits a complaint
The user selects an operator and briefly describes the problem.
- 04
The system records the complaint
The complaint is captured and structured for handling.
- 05
A reference number is provided
The user receives a reference number they can use to follow up.
- 06
The complaint moves through the appropriate process
The recorded complaint can be handled through the appropriate downstream process.
What powers it.
The project brings together several high-level capabilities. Specific vendors, models and infrastructure are intentionally omitted here until confirmed.
- Conversational AI
- WhatsApp Integration
- Workflow Automation
- Citizen Engagement
- Information Systems
Interested in building an AI-powered workflow?
If your team has a citizen or customer workflow that could be simplified with AI, we can help design and build it.