Building a conversational interface for citizen engagement.
An AI-powered WhatsApp assistant designed to guide citizens through information and complaint submission workflows.
Category · Government / Citizen Engagement
The challenge
Public-facing processes can become difficult to navigate when information and complaint workflows are disconnected from the communication channels people already use.
Our approach
Use conversational AI to create a guided interaction inside WhatsApp — a channel citizens are already familiar with — so information access and complaint submission become part of a single, structured conversation.
What we built
A conversational assistant that runs entirely inside WhatsApp and guides the user through a structured workflow.
- 01
Conversational AI on WhatsApp
An AI-powered conversational experience that guides citizens through information and complaint workflows through a channel they already use.
- 02
Guided complaint submission
The workflow captures the operator, the nature of the issue, and the relevant details in a structured way.
- 03
Reference number issued
At the end of the flow the citizen receives a reference number they can use to follow up.
A structured, six-step conversation.
This reflects the demonstrated workflow — not a production deployment. Real-world integration with downstream government systems is outside the scope of this project as shown.
- 01
Citizen starts a conversation
The user opens WhatsApp and starts a conversation with the assistant.
- 02
AI assistant provides guidance
The assistant explains the process and offers a set of guided options.
- 03
Citizen submits a complaint
The user selects an operator and briefly describes the problem.
- 04
Relevant information is collected
The workflow captures the details needed to record the case.
- 05
The complaint is recorded
The complaint is captured and structured for handling.
- 06
A reference number is generated
The user receives a reference number they can use to follow up.
See the product.
The demonstrated WhatsApp workflow — captured from the actual conversation.
WhatsApp conversation
High-level capabilities.
The project brings together several high-level capabilities. Specific AI models, backends, databases, cloud infrastructure, APIs, and programming languages are intentionally omitted until confirmed.
- Conversational AI
- WhatsApp Integration
- Workflow Automation
- Citizen Engagement
- Information Systems
Project status
This is an ongoing project. It is not presented as fully deployed. No national deployment, government-wide adoption, citizen numbers, response times, resolution rates, or official performance metrics are published because none have been verified in this repository.
Where this connects.
Interested in building an AI-powered workflow?
If your team has a citizen or customer workflow that could be simplified with AI, we can help design and build it.